We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Please note that we do not offer refunds on Special Order, No Standard Stock Order Items or Extended Warehouse Orders.

To be eligible for a return, your item must be in the same condition that you received it, undamaged and unused, with tags, and in its original packaging. You’ll also need the receipt or order number as proof of purchase.

To start a return, you can contact us at service@subject9.com.au.  Instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Any returns will incur a 12% restocking fee and incur the cost of shipping. 

You can always contact us for any return question at service@subject9.com.au

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damaged goods claims must be reported within 72 hours of receipt, no warranty, returns or exchanges are applicable after this period. 

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. We do not accept refunds where a product has been used, tampered with or modified. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you have received the wrong product we will happily exchange it for the correct one, a return label will be issued to you for the return of the incorrect product received. Once lodgement confirmation has been received we will process your exchange, due to the high amount of non-returns we are unable to process your exchange until returning product confirmation has been lodged with Australia Post, there no exceptions to this process.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds using 3rd party platforms such as Paypal are subject to that providers terms, refunds with 3rd Party Providers can take 5-10 days from the date we issue a refund.

Unfortunately, we cannot accept returns or refunds on sale items or gift cards.